Refund policy
Last updated: October 30, 2026
Our 14-day money-back guarantee
Changed your mind? You can return any unopened, unused product within 14 days of delivery for a full refund of the purchase price.
To qualify, the product must be unopened and unused, in its original packaging.
Opened or used products
We cannot accept returns or give refunds on products that have been opened or used.
How to start a return
Email us at support@peptidelle.com within 14 days of delivery with your order number. Please contact us before sending anything back, and we will send you return instructions.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Subscription orders
Our 14-day money-back guarantee applies to each subscription order in the same way: you can return any unopened, unused product within 14 days of delivery for a full refund of the purchase price.
You can cancel your subscription at any time to stop all future renewals. Once a subscription order has been processed, that specific order cannot be cancelled and will ship, and cancelling your subscription does not refund it. You can still return it under this policy if it is unopened and unused.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item, and we will make it right. The rule on opened or used products does not apply to these cases.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@peptidelle.com or use the contact details in our contact information policy.